BOOKING Policy

BRKN Soul Care is committed to providing a safe, consistent, and caring experience for every client. The following policies are in place to honor the time of both the client and the provider, and to ensure that the space created in each session remains intentional and unhurried. These policies are communicated with warmth — and held with clarity.

1. Payment Policy

Payment is due at the time of booking via Square. Accepted payment methods include all major credit and debit cards. For sliding scale clients, payment is arranged prior to the first session and processed via Square invoice at the agreed rate. No session will be held without confirmed payment unless a prior arrangement has been made.

2. Cancellation and rescheduling Policy

Life happens. If you need to cancel or reschedule your session, please do so at least 24 hours before your appointment time. Cancellations made with 24 hours or more notice can be rescheduled at no charge. The first cancellation made with less than 24 hours notice will be granted as a one-time courtesy rescheduling with no fee. After that, late cancellations will be charged the full session fee. Cancellations can be made through your Setmore booking confirmation or by contacting BRKN Soul Care directly.

3. NO-SHOW Policy

A no-show occurs when a client does not attend a scheduled session and does not provide advance notice. Out of respect for the time held for you and for other clients who may need that space, no-shows are charged the full session fee. If something unexpected prevented you from attending, please reach out as soon as possible. Repeated no-shows — three or more — may affect your ability to continue booking with BRKN Soul Care.

4. Late Arrival Policy

Sessions begin at their scheduled time. If you arrive late, the session will end at the originally scheduled time so that other clients are not affected. The full session fee applies regardless of late arrival. If you are running late, please send a message through your booking confirmation or the contact form so that the provider is aware. If you are more than 15 minutes late without notice, the session may be treated as a no-show at the provider’s discretion.

6. CRISIS and SAFETY PROTOCOL

CRISIS RESOURCES: 988 Suicide & Crisis Lifeline — call or text 988 | Crisis Text Line — text HOME to 741741 | Emergency: 911

BRKN Soul Care is a biblical counseling and soul care ministry, not a crisis intervention service. If you are experiencing a mental health emergency, thoughts of suicide or self-harm, or any situation requiring immediate help, please contact emergency services (911) or the 988 Suicide & Crisis Lifeline by calling or texting 988. You can also reach the Crisis Text Line by texting HOME to 741741. Your safety always comes first. BRKN Soul Care is here for you when you are ready — and will always support you in connecting with the right level of care.