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BRKN Soul Care (“we,” “our,” or “the ministry”) is committed to protecting the privacy of every person who visits our website, contacts us, or engages with our services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have regarding your personal information. By using our website at brknsoulcare.org or engaging with our services, you agree to the terms of this Privacy Policy.

1. who we are

BRKN Soul Care is a Christ-centered biblical soul care ministry operating as a sole proprietorship in the state of Missouri. We provide online biblical soul care, support groups, cohort programs, and speaking services to individuals and churches across the United States. We are not a licensed mental health practice. Our services are pastoral and biblical in nature.

3. how we use your information

Information collected is used for the following purposes:

• To provide, schedule, and deliver our services
• To communicate with you about appointments, resources, and ministry updates
• To process payments securely through Square
• To send newsletters or ministry updates to those who have opted in
• To respond to inquiries submitted through our contact form or email
• To maintain session records and client files as required
• To improve our website and ministry communications

We do not share or sell your personal information with third parties for marketing or promotional purposes.

4. third-party platforms

BRKN Soul Care uses the following third-party platforms to deliver our services. Each platform has its own privacy policy that governs how your data is handled within that platform. We encourage you to review their policies:

• WordPress — website hosting and contact forms (WordPress Privacy Policy)
• Setmore — appointment scheduling (Setmore Privacy Policy)
• Square — payment processing (Square Privacy Policy )
• Zoom — video sessions and phone/text communications (Zoom Privacy Policy)
• Facebook — social media page (Facebook Privacy Policy)

BRKN Soul Care is not responsible for the privacy practices of these third-party providers. We select platforms that meet reasonable standards of data protection and security.

5. confidentiality of session information

All information shared in soul care sessions, support groups, and cohort programs is held in strict confidence. Session notes and client records are stored securely and are not shared with third parties without your written consent, except as required by law. Confidentiality has limits — please see Section 6 below.

6. limits of confidentiality and mandatory disclosure

Confidentiality may be broken in the following circumstances:

• When there is credible reason to believe a client or another identifiable person is in imminent danger of harm
• When law requires mandatory reporting — including suspected child abuse or neglect
• When required by a valid court order or legal process
• When you provide explicit written consent to share specific information

These limits are always communicated as clearly and compassionately as possible.

7. data retention

Client records and session notes are retained for a minimum of seven (7) years following the conclusion of services, or as required by applicable laws. Website contact form submissions and general correspondence are retained for as long as reasonably necessary for ministry operations. After applicable retention periods, records are securely deleted or destroyed. Newsletter subscribers may unsubscribe at any time using the unsubscribe link in any email.

8. data security

We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. These precautions include the use of secure, reputable third-party platforms and limiting access to personal information to the ministry founder only. However, no method of electronic storage or transmission is entirely secure. We cannot guarantee absolute security of information transmitted over the internet.

9. SMS Messaging

BRKN Soul Care may communicate with clients via SMS text message through Zoom Phone for appointment reminders, scheduling updates, and other necessary support communications. By providing a telephone number and submitting your contact form you are consenting to be contacted by SMS text message. Message frequency may vary and data rates may apply. You can reply STOP to opt-out of further messaging.

Messages We Send

• Appointment reminders and scheduling confirmations
• Rescheduling or cancellation notifications
• Brief follow-up or check-in messages related to your care
• Ministry updates or resources for those who have opted in

Important Information About Messaging

• You may opt out of SMS communications at any time by replying STOP to any message
• Standard message and data rates may apply, and message frequency may vary
• SMS messages are sent through Zoom Phone and are subject to Zoom’s Privacy Policy
• We do not share or sell your personal information with third-party platforms for marketing or promotion purposes

We treat all SMS communications with the same care and confidentiality as any other form of client communication.

No mobile information will be shared with third-party platforms or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third-party platforms or affiliates

10. cookies

Our website at brknsoulcare.org is hosted on WordPress, which may use cookies and similar tracking technologies to analyze website traffic and improve user experience. By using our website, you consent to the use of cookies as described in WordPress’ Cookie Policy. You may adjust your browser settings to refuse cookies, though this may affect certain website functionality.

11. your rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information (subject to legal retention requirements)
• The right to withdraw consent for communications at any time
• The right to request information about how your data is used

To exercise any of these rights, please contact us at support@brknsoulcare.org or through the contact form at brknsoulcare.org/contact. We will respond within a reasonable timeframe.

12. children’s privacy

BRKN Soul Care does not knowingly collect personal information from individuals under the age of 18 without verifiable parental consent. Our services are generally intended for adults. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information.

13. changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last Updated” date at the top of this page. For material changes, we will make reasonable efforts to notify active clients. Continued use of our website or services following any update constitutes acceptance of the revised policy.